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Customer Experience Maturity Monitor – Netherlands
What Companies Execute Best: European Respondents Outperform Others in Their Top 3 Customer Experience Activities, But Lag in Tying Customer Affinity to KPI Where Companies Fall Short: Companies Across the… Read more
Customer Experience Maturity Monitor – Denmark & Norway
Insight Few Denmark and Norway companies are strong in: •Analyzing customer channel behavior to understand preferences •Creating customer profiles to predict purchase behavior Interaction Few Denmark and Norway companies are… Read more
Customer experience strategies in the FS sector
How consistent are customer communications? Are customers treated as individual? Is the priority customer retention or acquisition? How coherent is your risk management strategy? The latest Chordiant research report seeks… Read more
2010 Multichannel Customer Experience Report
The Multi-channel Customer Experience Report, published by Econsultancy in association with Foviance, is based on a survey of more than 500 companies and agencies. The research examines the extent to… Read more
The Customer Experience Maturity Monitor
Peppers & Rogers Group partnered with SAS and Jubelirer Research to undertake the first in a global series of empirical investigations designed to understand the customer experience management philosophy across… Read more
