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Tag Archives: Deloitte
2009 Online Retail Maturity – Deloitte
To assist retailers in evaluating their overall customer experience, Deloitte performs an annual benchmarking assessment of the business capabilities of the online channel. Deloitte’s Online Retail Business Capability Assessment benchmarks… Read more
2011 Digital Retailers E-Commerce Assessment
The growth and popularity of the online channel, combined with increasing consumer connectivity, means the opportunities within eCommerce are greater than ever – but so too are the challenges. Retailers… Read more
Multi-channel retail maturity model – Deloitte
Online retail continues its upward movement unabated. Online retail is now growing at a rate eight times that of the overall retail market. Although still a small part of the… Read more
