Tag Archives: Econsultancy
2012 Multichannel Customer Experience Report
In Foviance’s second annual multichannel customer experience report, the research gives a ‘state-of-the-nation’ perspective on the extent to which organisations are committed to delivering an integrated experience in a world… Read more
2010 Multichannel Customer Experience Report
The Multi-channel Customer Experience Report, published by Econsultancy in association with Foviance, is based on a survey of more than 500 companies and agencies. The research examines the extent to… Read more
Customer Experience Maturity Model – Foviance
Our maturity model looks at the progress organisations are making across five important dimensions of customer experience. These are: leadership and culture; brand; customer insight; customer touch points; and systems… Read more
Managing Digital Teams Training – E-Consultancy
With digital activity playing a fundamental role in helping deliver business growth and altering the marketing mix, it is increasingly important to understand how to integrate and manage digital talent… Read more
Managing an E-commerce Team
As the importance of digital media in influencing and supporting purchase increases, companies face many new management challenges to integrate E-commerce and digital marketing into their marketing activities. This interview… Read more
