Tag Archives: retail
2009 Online Retail Maturity – Deloitte
To assist retailers in evaluating their overall customer experience, Deloitte performs an annual benchmarking assessment of the business capabilities of the online channel. Deloitte’s Online Retail Business Capability Assessment benchmarks… Read more
Cross Channel Integration: The next step for High Performing retailers
Customers are shopping everywhere, at all hours of the day, through web, home, store, mobile and more…. how can companies hope to keep up with this and become High Performance… Read more
2011 Digital Retailers E-Commerce Assessment
The growth and popularity of the online channel, combined with increasing consumer connectivity, means the opportunities within eCommerce are greater than ever – but so too are the challenges. Retailers… Read more
Multichannel maturity model – Harte-Hanks
To help marketers understand their multichannel marketing prowess in relation to best-in-class companies and their peers, Harte-Hanks has launched a strategic assessment tool and process which measures a company’s current… Read more
Multi-channel retail maturity model – Deloitte
Online retail continues its upward movement unabated. Online retail is now growing at a rate eight times that of the overall retail market. Although still a small part of the… Read more
Where does the web team belong?
With cross-channel initiatives on the rise, determining whether and how to integrate web staff with other staff in a retail organization is key. Discussing several approaches and giving examples of… Read more
